New Support Issue Tracking System

In January we began moving our client and support records into our new CRM (customer relationship management) system. We selected vTiger, an open source solution, for our CRM needs. We expect that it will take us until sometime this summer to complete the process of moving all the data from our various systems into vTiger. Once completed we'll have all our support, project management, and contact data centralized in one system. This centralizing of client information will help us better track support issues and document all aspects of the projects we manage for our clients.

To help us better track support issues and requests for help please send your support related messages to Support@CyberianFrontier.com or Submit a Trouble Ticket on our website. Messages submitted this way will be routed into our trouble ticket system which helps us better manage your requests. Using one of these two methods will yield the fastest response to your support issue. You can also call us if you prefer: 928.337.4950 or 410.510.1132.

Posted: 02.21.2007